Job Center of Wisconsin Help

General information

Contact Us

Frequently Asked Questions (FAQs)


Job Seeker Help

Step-by-step written instructions

Job Seekers' Frequently Asked Questions (FAQs)

I forgot my password.

Please click the link to "Forgot your Username or Password?" on the Job Center of Wisconsin secure logon page.

If you did not provide an E-Mail address or do not remember the E-Mail address you provided, please call the Job Center of Wisconsin Call Center at 1-888-258-9966, Monday through Friday 8 a.m. to 4:30 p.m., to request a password reset.

How do I change my password?

Visit https://webapps.dwd.state.wi.us/accountmanagement/default.aspx and click on Password Management. Complete the fields, and then click on the Submit button.

This can also be accessed by clicking on 'My Account' after logging on to Job Center of Wisconsin with your Username and existing Password, and then clicking 'Logon Management.'

Is my password case sensitive?

Yes. For example, disney123, DISNEY123 and Disney123 are all different passwords.

How do I update my email address associated with my User Name and Password?

Please go to https://webapps.dwd.state.wi.us/accountmanagement/default.aspx and click on Profile Management. Update the information, and then click on the Submit button.

What browsers work with the Job Center of Wisconsin website?

Job Center of Wisconsin is tested using Internet Explorer (IE) version 11 as well as the latest versions of Mozilla Firefox and Google Chrome. Job Center of Wisconsin may work with other versions of these browsers as well. The intention of the site is to work with any standards compliant browser.

If you are using another browser, we recommend that you use IE, Firefox, or Chrome which are all free downloads.

When contacting the Job Center of Wisconsin Call Center, you may be asked for the name of the browser you are using, and the version. You may also be asked for the version of Windows you are using.

What browser are you using, and what version?

  • Examples of common browsers: Internet Explorer, Firefox, Safari, Chrome, Opera.
  • Version: In Internet Explorer and Firefox you can click on 'Help' in the browser's menu bar near the top of the page, and then on About Internet Explorer (or Firefox). A screen will be displayed showing the version. The instructions are similar for other browsers.

What version of Windows are you using?

  • Click on the Start button in the lower left corner of your screen.
  • Right click on My Computer.
  • Click on Properties.
  • The version will be displayed.

    Alternate instructions: If the customer can't find My Computer or can't get the version screen to open:
  • Click on the Start button in the lower left corner of your screen.
  • Click on Control Panel.
  • Double click on System.
  • The version will be displayed.

Is JavaScript turned on?

Most of the browsers in the world have JavaScript turned on (probably 95%). It is rare that someone would have it turned off. If they did, they probably want it that way. The JobCenterofWisconsin.com website works best with browsers that have JavaScript turned on (you could say that it is optimized for this).

Here are some resources for turning JavaScript on/off for various browsers: http://enable-javascript.com/

Turn on pop-ups

Microsoft Internet Explorer

  • Click on Tools.
  • Click on Pop-up Blocker.
  • Click on Turn on Pop-up Blocker.

Mozilla Firefox

  • Click on Tools.
  • Click on Content.
  • Uncheck the Block pop-up windows checkbox.
  • Click on the OK button.

Google Chrome

  • Click on the Customize icon to the right of the Address bar (3 horizontal lines).
  • Click on Settings.
  • Click on Show advanced settings …
  • Under Privacy, click on Content Settings.
  • Scroll through the list until you see Pop-ups.
  • Click on the radio button for Allow all sites to show pop-ups.
  • Click on the Done button.

Why do I get so many emails from Job Center of Wisconsin

There are many types of emails sent by the Job Center of Wisconsin (JCW). For example:

  • An employer contacting you about an interview or job opening,
  • A copy of an email you sent to an employer using the Preview/Print function,
  • A notice that your résumé has been successfully added,
  • An email with new jobs that match your Saved Job Search criteria,
  • An announcement that a new feature has been added,
  • A notice that your résumé is about to expire,
  • An announcement of an upcoming Job Fair, Career Fair, or employer recruitment event.

Please do not mark emails from Job Center of Wisconsin as spam or set up a filter to filter out JCW emails. If you do, you won't receive any emails from Job Center of Wisconsin, including the ones you want to receive!

If you have Saved Job Searches that are sending you emails with new jobs that match your search criteria, you can edit the frequency with which you receive those emails.

  1. Click on Job Seekers in the dark blue menu bar, and then on My Favorite Job Searches.
  2. Click on the Edit link for your saved search.
  3. You have the choice to receive emails daily, weekly, or never.
    • Choose how often you want to receive emails.
    • Click on the Save button to save the change.
  4. If you choose to never receive emails, your saved job search will still be available and you can check for new jobs at any time by clicking on the Run Search button.

Why We Need Your Social Security Number

The safety and security of your personal information, including Social Security Number (SSN), is a top priority for us. The SSN number you key in to our secure and confidential system will not show up on the computer screen. JobCenterofWisconsin.com will securely store your SSN in our confidential system.

Why do you need my Social Security Number?

We need your Social Security Number (SSN) so we can create and maintain a unique record for every user. We must maintain a unique record for each user to fulfill federal data reporting requirements, as JobCenterofWisconsin.com is supported through federal dollars. Maintaining a unique record for every user also allows us to deliver information, programming and other services that are specific to each customer's needs.

What if I refuse to give you my Social Security Number?

If you are registering in order to receive Unemployment Insurance benefits, the failure to provide your Social Security Number will make you ineligible to receive benefits because you will be unable to complete your registration.

If you are registering in order to receive cash assistance under another state or federal program, the failure to provide your Social Security Number could affect your eligibility to receive payments because you will be unable to complete your registration.

This information is provided in accordance with the federal Privacy Act of 1974.

If you refuse to provide your Social Security Number and therefore are unable to complete registration in our secure and confidential system, you may still take advantage of JobCenterofWisconsin.com's Quick-Search option that's available on the home page. From there you can survey basic information about job postings that match the keywords you enter and decide whether to register in order to access the complete posting, apply through JobCenterofWisconsin.com, and take advantage of the other resources, tools and services that are available to all registered users of JobCenterofWisconsin.com.

If you are unable to provide a SSN due to an extenuating circumstance, you may contact us by phone at 888-258-9966 or email at jobcenterofwisconsin@dwd.wisconsin.gov for additional assistance.

When I am working on my Résumé, will clicking on the Save button reset the 30 minute time-out period?

Yes.

The 30 minute time-out period starts when you begin working on your Résumé. When you click on the Save button, the 30 minute time-out period starts over. Save early, save often. We recommend saving each page as you complete it.

What does it mean when a job posting says 'This job no longer exists'?

Sometimes when customers click on a job listed by another job board (America's Job Exchange, US.Jobs, Monster, CareerBuilder, etc.) a message that says 'This job no longer exists' is displayed.

This happens when the job is removed from a company's or other job board's website after Job Center of Wisconsin receives its nightly load of job postings from those job boards. Things will 'catch up' the next evening. For example:

  • Tuesday, 4:00 a.m. - Nightly load of jobs comes in. It includes job posting #123456 for the ABC Company.
  • Tuesday, 8:30 a.m. - The HR person for the ABC Company takes the job off of the company's website. Job seekers who click on the job will get the 'This job no longer exists' message.
  • Wednesday, 4:00 a.m. - Nightly load of jobs comes in. It does not include job posting #123456.

Sometimes the 'This job no longer exists' message appears for several days in a row, or longer. When staff become aware of it, the job posting can be removed from Job Center of Wisconsin.

There is an email link at the bottom of the Job Search Results page you can use to report a 'bad' job posting.

What is the advantage of using the My Favorite Job Searches function?

The My Favorite Job Search function saves your search criteria, not your search results. A Saved Search allows you to run the search at any time using the same search criteria to get the most current results. You can also have new jobs that match your search criteria emailed to you daily or weekly.

How do I stop getting emails about my job searches?

Please login on http://JobCenterOfWisconsin.com in the orange Secure Log In area. There are two ways to stop receiving e-mails:

  1. If you no longer need to do job searches and want to delete any or all of them:
    • Click on Job Seekers, then on My Favorite Job Searches.
    • Click on the Delete link for the saved searches you wish to delete.
  2. If you want to keep your saved searches for the future, and just stop receiving e-mails:
    • Click on Job Seekers, then on My Favorite Job Searches.
    • Click on the Edit link and change the Email Frequency to Never. Click on the Save button.

I used to get emails about My Favorite Job Searches, but now I don't. What is wrong?

A Saved Search within the My Favorite Job Search area allows you to find for open positions using frequently-used search criteria, and have the current results (matching jobs) emailed to you daily or weekly.

If you were receiving emails in the past and haven't received them for a few days or weeks, one of these explanations may be the reason:

  • Click on the Edit link. Check to make sure your current email address is listed and is formatted and spelled correctly. Correct the email address if needed, and click the Save button.
  • Make sure either 'Daily' or 'Weekly' is selected for Email Frequency.
  • Your email inbox may be full.
  • Your email system may perceive emails about your Saved Searches as spam or junk. If your email program allows it, set it up to allow all emails from '@dwd.wisconsin.gov'.
  • There may not have been any new jobs in the last day or week that match your Saved Search criteria. To check, click on the 'Run Search' button. On the Job Search Results page, choose 1, 2, 3 or 7 days in the 'Listed Within' field. If the message states "No jobs match your criteria. Please try again." You will know the reason you didn't receive any emails recently is because no new jobs match your Saved Search criteria.

Why are jobs in cities outside my geographical search criteria listed on the Job Search Results page?

You may see cities listed that are not part of the geographical area you used in your search criteria. The reason is that the job has multiple openings in multiple locations, or is a work-from-home situation, or is a position that travels (for example, a cable installer or school photographer). When you click on the link to the job, more details about the situation are available.

Map Search - why do I have to click through all of the Occupational Categories to see the jobs?

You don't.

When you are on this page, the high-level categories are listed on the left and all jobs in all the sub-categories can be viewed by clicking on the number for that high-level category. In the example below, if you want to see all Construction and Extraction Occupations for Milwaukee County, click on the number link ('8' in the example shown below) in the View Jobs column. The job postings will be displayed on the Job Search Results page.

However, if you would like to see the sub-categories, to narrow or focus your job search, click on the 'Construction and Extraction Occupations' link (see the example below). There are five jobs in one sub-category, one job in another sub-category, and two jobs in another sub-category [5 + 1 + 2 = 8], assuring you that when you click on the high-level number (see example above), you are seeing all jobs and that you do not need to drill down or click on the sub-categories unless you want to.

To drill down further to see very specific sub-sets of jobs, click on the Occupational Category links. If a zero (0) is shown in the View Jobs column, there are no jobs posted on Job Center of Wisconsin for that Occupational Category in the county or counties you selected.

If you do not like the way the Occupational Categories are presented in the Map Search, try using the Keyword Search or the Advanced Search. You can use the Map Search to determine which county or counties you want to search in:

… and then move over to the Keyword or Advanced Search and select the county(-ies) from the County menu.

Why isn't this job in the Occupational Category I think it should be in?

Every job opening is coded with an O*Net code. See: http://www.onetcodeconnector.org/. Job postings placed directly onto JobCenterofWisconsin.com have the O*Net code assigned by the employer at the time of posting, based on the job title, job description, duties and responsibilities. The O*Net code determines which Occupation Category a job posting will be placed in. Jobs are placed in one category only.

To see a variety of jobs within an occupational group, use the Occupation Category, but no keyword, as your Job Search criteria.

To focus your search more narrowly (for example, nursing jobs), use a keyword, but no Occupation Category, to search.

Use a variety of job search combinations to see what works best for you. Over time you may determine that one or two work better for you, returning the best matches for jobs you are interested in. If you find that certain search criteria work better for you, consider setting up a My Favorite Job Search. You can run the search whenever you want, and you can choose to have new jobs matching your search criteria emailed to you daily or weekly.

How can I cancel my account?

You can't delete your account (username and password), but your account will eventually purged through our normal processing cycle if you aren't using it. However, you can delete saved job searches and delete résumés you have on JobCenterOfWisconsin.com.

I don't want to be included in employers' Candidate Searches. How can I have my Résumé excluded?

Please logon to your account on Job Center of Wisconsin. Click on Create a Résumé on the Job Seekers menu. If you have more than one résumé, select the one you want to exclude, then click on the View/Update button. Go to Step 6 - Finish/Activate. Change your answer to the question "Do you want Employers to match you to their jobs?" to "No" and click on the Save button. You will immediately be removed from Candidate Searches conducted by employers.

My Résumé shows that employers have emailed me, but I haven't received their emails. Why?

If your Résumé indicates that employers have emailed you, yet you have not received those emails, check to make sure your email address in Step 1 - Contact is current and correctly spelled and formatted.

Other reasons you may not be receiving emails from employers:

  • Your email inbox may be full.
  • Check your Junk or Spam email folder.
  • Your email system may perceive emails from employers via the Job Center of Wisconsin as spam or junk. If your email program allows it, set it up to allow all emails from '@dwd.wisconsin.gov'.

How do I delete my Résumé or Work Application?

  • Please logon to http://jobcenterofwisconsin.com in the orange Secure Logon area.
  • Click on Job Seekers, then on Create a Résumé.
  • Click the checkbox for the résumé you want to delete and click the green Delete button. (You can only delete one résumé at a time.)

How do I convert a Rich Text Format (.rtf) document to a Word document?

You cannot upload a Rich Text Format résumé in Step 6 of the Résumé Builder tool. However, you can convert an .rtf résumé to a Microsoft Word (.doc or .docx) résumé, which you can upload.

To convert an .rtf résumé to a Word résumé:

  1. Open your .rtf résumé using Microsoft Word.
  2. Click on File, and then on Save As …
  3. In the 'Save As file type' field, choose Word document. (You may need to scroll through the list to find it.)
  4. Click on the Save button.

You can now return to Step 6 of the Résumé and upload your Word résumé.

Why do I have to register to use the Job Center of Wisconsin site?

There are several benefits and reasons why registration is required.

  1. Your registration data will help our staff identify candidates for open jobs throughout Wisconsin. By knowing who the job seekers are, and what skills and qualifications they have, Job Center staff can use the information to contact employers in the area who are hiring.
  2. Certain groups of job seekers, such as Veterans, Dislocated Workers, people with disabilities, Migrant/Seasonal Farm Workers, etc., may be eligible for some additional or intensive services that they can receive at Wisconsin Job Centers.
  3. Job Center of Wisconsin is funded by federal money to provide employment and training services to Wisconsin citizens. We are required to provide statistics about services provided in order to continue receiving federal funding.

Employer Help

Step-by-step written instructions

Employers' Frequently Asked Questions (FAQs)

What browsers work with the Job Center of Wisconsin website?

Job Center of Wisconsin is tested using Internet Explorer (IE) version 11 as well as the latest versions of Mozilla Firefox and Google Chrome. Job Center of Wisconsin may work with other versions of these browsers as well. The intention of the site is to work with any standards compliant browser.

If you are using another browser, we recommend that you use IE, Firefox, or Chrome which are all free downloads.

When contacting the Job Center of Wisconsin Call Center, you may be asked for the name of the browser you are using, and the version. You may also be asked for the version of Windows you are using.

What browser are you using, and what version?

  • Examples of common browsers: Internet Explorer, Firefox, Safari, Chrome, Opera.
  • Version: In Internet Explorer and Firefox you can click on 'Help' in the browser's menu bar near the top of the page, and then on About Internet Explorer (or Firefox). A screen will be displayed showing the version. The instructions are similar for other browsers.

What version of Windows are you using?

  • Click on the Start button in the lower left corner of your screen.
  • Right click on My Computer.
  • Click on Properties.
  • The version will be displayed.

    Alternate instructions: If the customer can't find My Computer or can't get the version screen to open:
  • Click on the Start button in the lower left corner of your screen.
  • Click on Control Panel.
  • Double click on System.
  • The version will be displayed.

Is JavaScript turned on?

Most of the browsers in the world have JavaScript turned on (probably 95%). It is rare that someone would have it turned off. If they did, they probably want it that way. The JobCenterofWisconsin.com website works best with browsers that have JavaScript turned on (you could say that it is optimized for this).

Here are some resources for turning JavaScript on/off for various browsers: http://enable-javascript.com/

Turning on pop-ups

Microsoft Internet Explorer

  • Click on Tools.
  • Click on Pop-up Blocker.
  • Click on Turn on Pop-up Blocker.

Mozilla Firefox

  • Click on Tools.
  • Click on Content.
  • Uncheck the Block pop-up windows checkbox.
  • Click on the OK button.

Google Chrome

  • Click on the Customize icon to the right of the Address bar (3 horizontal lines).
  • Click on Settings.
  • Click on Show advanced settings …
  • Under Privacy, click on Content Settings.
  • Scroll through the list until you see Pop-ups.
  • Click on the radio button for Allow all sites to show pop-ups.
  • Click on the Done button.

I forgot my password.

Please click the link to "Forgot your Username or Password?" on the Secure Logon screen.

Or, visit https://webapps.dwd.state.wi.us/accountmanagement/default.aspx and select Password Management.

If you did not provide an E-Mail address or do not remember the E-Mail address you provided, please call the Job Center of Wisconsin Call Center at 888-258-9966, Monday through Friday 8 a.m. to 4:30 p.m., to request a password reset.

How do I change my password?

Please go to https://webapps.dwd.state.wi.us/accountmanagement/default.aspx and click on Password Management. Complete the fields, and then click on the Submit button.

Is my password case sensitive?

Yes. For example, disney123, DISNEY123 and Disney123 are all different passwords.

How do I update the email address associated with my Username and Password?

Please go to https://webapps.dwd.state.wi.us/accountmanagement/default.aspx and click on Profile Management. Update the information, and then click on the Submit button.

How do I register?

Registration is a one-time process that is required in order to access any of Job Center of Wisconsin's Employer features. After clicking on 'Post Jobs' or 'Search Résumés' on the JCW Homepage, you will be prompted to create an account and register.

Click on 'Create a Logon' in the orange 'Secure Logon' area. Please allow 3-5 minutes to complete the steps, which includes creating a Username and Password and providing some information about your company.

Job Center of Wisconsin Call Center staff will call you (usually within 24 hours) to complete the process. You will then be able to enter, manage, update and remove job postings, and search our résumédatabase for qualified candidates.

Does each person at my company who works with job postings need to register?

Yes. Job Center of Wisconsin does not permit sharing of Usernames and Passwords.

Who decides which Occupation Category my job opening is placed in?

Every job opening is coded with an O*Net code http://www.onetcodeconnector.org/. Job postings placed directly onto JobCenterofWisconsin.com have the O*Net code assigned by the employer based on the job description, duties and responsibilities. The O*Net code determines which Occupation Category a job posting will be placed in. Jobs are placed in one category only.

How do I remove/close a job posting?

On the Job Posting Summary page (accessed by clicking 'Post a Job' on the JCW Homepage), you can search for your current or previous job postings using various criteria. Open the desired job posting by clicking the Job Posting Number. Click on Remove Job Postingat the top of the page. A message will pop up asking you to confirm that you want to remove the job posting.

How do I reopen a job posting?

On the Job Posting Summary page (accessed by clicking 'Post a Job' on the JCW Homepage), you can search for your current or previous job postings using various criteria. Open the desired job posting by clicking the Job Posting Number. Click on Reopen Job Posting at the top of the page. A message will pop up asking you to confirm that you want to reopen the job posting.

Can I copy an old job posting?

Yes! It is a much faster way to get your job openings posted.

  1. Select 'Post Jobs" from the Homepage or the Employers menu.
  2. Select 'Copy a Job Posting'. Search for job postings. The Job Posting Summary will be displayed. Click on the job posting number for the old job posting you want to copy. A copy of the old job posting will be displayed. Most fields will be pre-filled with data from the old job posting. Simply review and update the information and save as usual.
  3. If you are working with or viewing a job posting you want to copy, click on the 'Copy' button (located at the top and bottom of the job posting). A copy of the job posting will be displayed. Most fields will be pre-filled with data from the old job posting. Simply review and update the information and save as usual.

Can I hide my company's name, address and contact information on a job posting?

Yes. There are reasons why a company does not want to be identified on a job posting. On the Details tab of the job posting, there is a question near the bottom of the page that asks "Do you want your company's name and address to appear on the job posting?" The default answer is 'Yes', but it can be changed to 'No'.

If you select 'No' for this question, be sure not to give away your company's name or contact information in the 'How should applicants apply…' section.

Can I add a link on my company's website that displays the job postings we have on Job Center of Wisconsin?

Yes, and it is easy to do! Create a customized link to your company's open job postings by clicking on Post a Job, and then on Link to Your Jobs.

How do I update or change my company information or work sites?

From the Employers menu go to My Company Information, and then click on Manage Company Information. A list of sites for your company is listed. Click on the link for any site to view the information we have on record. Any information in a white text field can be updated by you. Some information, such as the company's Legal Name, Trade Name, and Ownership can only be updated by Job Center of Wisconsin staff. To report changes that staff must handle, please contact a customer service representative by calling toll-free 1-888-258-9966 or send an email to the WI Job Postings mailbox.

Updating the contact record

If you were directed here because your name, title and/or email address are incorrect in our records:

  • You can change most of your information by doing the following:
    • Click on the Employers menu, then on My Company Information, and then on Manage Company Contacts.
    • All of the contact persons for your company are listed in alphabetical order by last name. Click on the link for your name.
    • Your Contact record is displayed. Update your information and click on the Save button.
  • If your first name or last name needs to be updated, please send an email to JobNetHelp@dwd.wisconsin.gov with the details, or call 888-258-9966.
  • If you have switched companies, please:
    • Register and create a Username and Password for your new company. See the instructions below.
    • Send an email to JobNetHelp@dwd.wisconsin.gov to report that you no longer need your registration for (old company name) because you have switched jobs.
  • Are you using a username and password that belongs to someone else? If yes, you need to register and create your own username and password. This is for the security of your company's records. It is a violation of DWD security rules to share a username and password with others.

    To register:
    • Click on Create a Logon on the orange Secure Logon page.
    • Read the information on the Logon Creation page, and then click on the Accept button.
    • Complete the Logon Creation page, and click on the Submit button.
    • After successfully creating your username and password, click on the Continue to complete your registration button.
    • You will be returned to the JCW Homepage where you can select 'Post a Job' or 'Search Résumés' from the Employers menu. This will take you to the Employer Registration page.
    • Complete the Employer Registration page, and then click on the Submit button.
    • Step-by-step written instructions are available.

How do I add a Contact person?

From the Employers menu in the blue menu bar select My Company Information, and then click on Manage Company Contacts. The Contact List for your company is listed. To add a contact, click on the Add Contact button in the lower right corner of the screen. A blank Contact record will be displayed.

Be sure to attach a Site to the new contact by marking the checkbox to the far right of the appropriate Site Trade Name and clicking 'Move Site(s) to Selected List.'

Then fill in the remaining form fields and click on the Save button. The contact person will be added to your company's Contact List.

How do I delete a Contact person?

Only a customer service representative can delete contacts. Please contact a customer service representative by calling toll-free 1-888-258-9966 or send an email to the WI Job Postings mailbox.

I registered, but no one has called to let me know my registration has been approved.

You may not have fully completed your registration. To check:

  • Login with your username and password, if you have not already done so.
  • Click 'Post Jobs' in the Employers menu
  • If you see ...
    • The Employer Registration page, you have not yet completed the registration process. Please complete the Employer Registration page, then click on the Submit button. Your registration will appear on a list for Job Center of Wisconsin Call Center staff to review and process.
    • A menu on the right side of the screen that includes "Enter a New Job Posting" and "Copy a Job Posting", your registration has been approved and you are ready to enter a job posting.

I registered, but when I try to login I keep getting a message that says "Your Request for Registration is Pending."

Requests are handled in the order received, usually within two business days.

When I click on the Preview E-mail button in the Search Résumés feature, I don't see anything. How do I send my email?

You need to change your computer settings to allow pop-ups, or allow pop-ups from our sites.

  • To turn off pop-ups in the Internet Explorer browser, click on the Tools menu, then on Pop-up Blocker, then on Turn Off Pop-up Blocker.
  • To allow pop-ups from our sites in the Internet Explorer browser, click on the Tools menu, then on Pop-up Blocker, then on Pop-up Blocker Settings.

    The website address to allow is https://jobcenterofwisconsin.com

Do you track which candidates I emailed?

The only thing Job Center of Wisconsin tracks is when a message is sent from the Candidate Search E-mail function. Information about the email that is stored includes the employer contact number, the customer résumé number, and the date. That information is tracked so Job Center of Wisconsin can display the last date the employer emailed the candidate (information is displayed in the Email column of the Search Résumés Results grid).

By design (for privacy reasons), Job Center of Wisconsin does NOT store any further details (for example, the Subject or the message text) about the emails employers send.

How do I know if I have already emailed a candidate?

Each candidate is assigned a unique identifying number listed in the Candidate column of the Search Results. If you have previously emailed this candidate, the date you last e-mailed the candidate will be shown in the E-mail column.

Why don't you include the names of the companies the candidate has worked for?

Job seekers are able to choose whether they want to display a full résumé with contact information, or an anonymous résumé. In cases where the job seekers has selected to display an anonymous résumé you will be able to view information about the candidate without having access to personally identifiable information, including the names of the job seeker's previous employers.

In this case, you are able to email the job seeker and request a full résumé or other information.

Dial-up User Tips

JobCenterofWisconsin.com was designed to minimize bandwidth while still providing a pleasing experience to all users. Dial-up users may try the following tips to increase speed:

  • Turn off web page images. For those interested solely in text, this can speed up pages considerably, particularly those which contain numerous advertisements or other images. With the Firefox browser, this is accomplished by clicking on the Edit menu to open the Preferences panel, clicking on the Web Features icon and then removing the check mark from the Load Images check box. Finally, click the OK button at the bottom of the panel.
  • Close unnecessary applications to free up virtual memory. More memory equals faster-loading pages. Some programs may close on the screen but still have processes lingering in the background. Press CRT+ALT+DEL on your keyboard. Click the button labeled "Task Manager." Under the tab that appears there will be a long list of running processes (i.e. firefox.exe, wmplayer.exe). Select the process that you would like to end and then click the "End Process" button.
  • Empty browser caches. Caches are directories that the browser uses to retain copies of previously visited web pages. When these caches become very large, they can consume considerable space on a Hard Disk Drive and in some cases slow down computer operation, including the display of web pages.

On the Internet Explorer 6 'Tools' menu, click 'Internet Options'. The Internet Options box should open to the 'General' tab. In the 'Temporary Internet Files' section, click the 'Delete Files' button. This will delete all the files that are currently stored in your cache. Click 'OK', and then click 'OK' again.

  • Use a fast web browser. The newest versions of browsers are generally the fastest. Reasons for their high speeds include improvements in coding and in how previously visited pages are stored in the browser cache. Recommended browsers for JobCenterofWisconsin.com are Internet Explorer versions 6 or 7 and Mozilla Firefox version 3. Both can be downloaded from the Internet at no cost for use with most major operating systems.
  • Make sure the maximum speed setting for your modem is as high as the modem allows. Most modern operating systems take care of this automatically, however some older systems have a default setting that is slower than the current 56Kbps dial-up modem maximum. This setting can be easily confirmed through the utility used to dial the modem.

Additionally, Wisconsin's Job Centers and public libraries usually have faster connectivity than dial-up. Job seekers or employers may access JobCenterofWisconsin.com from these locations as well.


Contact information

Call a customer service representative

To get help, ask a question, or find your nearest Job Center, call us toll-free at 1-888-258-9966.

Contact us by email

Contact Wisconsin Job Centers at JobCenterofWisconsin@dwd.wisconsin.gov.

Providing your name, phone number and email address are optional, but very helpful if we need to contact you regarding your question. Please provide your location so we can forward your message to the local Job Center, if appropriate. Your questions will usually be answered within two business days.

Locate local offices

To find the address and telephone number of local Wisconsin Job Centers:

Password Recovery

To recover your password click on the "Forget your Username or Password?" link at https://webapps.dwd.state.wi.us/accountmanagement/default.aspx and select Password Management.

If you did not provide an E-Mail address, or do not remember the E-Mail address you provided, please call the Job Center of Wisconsin Call Center at 888-258-9966, Monday through Friday, 8 a.m. to 4:30 p.m., to request a password reset.

Registration Help

If you are having problems registering to use Job Center of Wisconsin, please call the Job Center of Wisconsin Call Center at 888-258-9966, during business hours, Monday through Friday.

Place a job posting

Job Center of Wisconsin is a self-service, online system for employers to place job postings for job seekers to view.

To contact a customer service representative about your job posting, call 1-888-258-9966 or send an email to WIJobOrders@dwd.wisconsin.gov

Call DWD for help

Call Us For Help is an online publication listing contact information by topic for all Department of Workforce Development services.

File a complaint

Every Job Center has a Complaint Coordinator to assist you with any complaints related to Job Center services, Job Center of Wisconsin, or employers using Job Center services. Contact your local Job Center to file a complaint or email us at jobcenterofwisconsin@dwd.wisconsin.gov.