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888/258-9966 (toll-free)
 

Job Center of Wisconsin Help

Contact Us

Call a customer service representative

To get help, ask a question, or find your nearest Job Center, call us toll-free at 1-888-258-9966. You will be prompted to make a selection:

1 – Job Center Locations
2 – Job Seeker Assistance
3 – Employer Assistance
4 – Job Center of Wisconsin Password Reset
5 – Unemployment Insurance

Contact us by email

Contact Wisconsin Job Centers at JobCenterofWisconsin@dwd.wisconsin.gov.

Providing your name, phone number and email address are optional, but very helpful if we need to contact you regarding your question. Please provide your location so we can forward your message to the local Job Center, if appropriate. Your questions will usually be answered within two business days.

Password Recovery

To recover your password click on the "Forget your account information?" link at https://www.dwd.state.wi.us/accountmanagement/. If you did not provide an E-Mail address, or do not remember the E-Mail address you provided, please call the DWD Service Desk at 608-266-7252, Monday through Friday, 6:00 a.m. to 5:00 p.m., to request a password reset.

If you wish to call a toll-free number to reach the DWD Service Desk, please call 1-888-258-9966 (option 4 at the prompt).

Registration Help

If you are having problems registering to use Job Center of Wisconsin, please call DET Security at 608-267-9690 or toll-free at 1-888-513-5633, during business hours, Monday through Friday.

Place a job opening

Job Center of Wisconsin is a self-service, online system for employers to place job openings for job seekers to view. Employers without internet access may fax their job openings toll-free to 888-720-5627.

To contact a customer service representative about your job opening, call 1-888-258-9966 (option 3 at the prompt) or send an email to WIJobOrders@dwd.wisconsin.gov

Locate local offices

To find the address and telephone number of local Wisconsin Job Centers:

Job Seekers' Frequently Asked Questions (FAQs)

I forgot my password.

Please click the link to "Forget your account information?" on the DWD/Wisconsin Logon Account home page. If you did not provide an E-Mail address or do not remember the E-Mail address you provided, please call the DWD Service Desk at 608-266-7252, Monday through Friday 6:00 a.m. to 5:00 p.m., to request a password reset.

If you wish to call a toll-free number to reach the DWD Service Desk, please call 1-888-258-9966 (option 4 at the prompt).

How do I change my password?

Please go to https://www.dwd.state.wi.us/accountmanagement/ and click on Password Management in the white box on the right side of the screen. Complete the fields, and then click on the Submit button.

Is my password case sensitive?

Yes. For example, disney123, DISNEY123 and Disney123 are all different passwords.

How do I update my email address associated with my User Name and Password?

Please go to https://www.dwd.state.wi.us/accountmanagement/ and click on Profile Management in the white box on the right side of the screen. Update the information, and then click on the Submit button.

What browsers work with the Job Center of Wisconsin website?

Job Center of Wisconsin is tested using Internet Explorer (IE) version 6 and version 7 as well as Mozilla Firefox 3.0.

To determine which browser you are using, and which version of the browser, click on 'Help' in the toolbar, then on 'About'.

If you are using another browser, we recommend that you use IE or Firefox, which are both free downloads.

I entered my Résumé/Work Application, but it didn't save! What do I need to do?

The problem is occurring because certain fields must be completed before you can save your résumé/work application the first time.

When you are on the Job Seeker Profile and click on the Add or Copy button to begin a résumé/work application, you must complete four required fields before you can successfully save your Résumé/Work Application. Please do the following:

  • Enter your email address in Step 1, if it is not already listed. Click on the Save button.
  • In Step 2, enter your Objective near the top of the page. Click on the Save button.
  • In Step 5, select the county or counties where you are looking for work near the top of the page. Click on the Save button.
  • In Step 6, answer the question 'no'. Click on the Save button. The résumé/work application is now saved. A message will be displayed just above the light blue area that says 'Résumé Saved'.
  • Click on the 'Work with My Résumés/Applications' link near the top of the page, which will take you back to the Job Seeker Profile.
  • Click on the green 'View/Update' button to return to your résumé/work application to add the rest of your information in Steps 1 through 5. From this point forward, when you click on the Save button, your information will be saved. There is a 30 minute time-out, but each time you click on the Save button, the 30 minute period starts over.
  • When you are done entering your information, be sure to go to Step 6 Finish/Activate and change your answer to 'Are you done entering your information?' to 'yes'. Click the Finish button.

Review the Saving Your Résumé/Work Application document for detailed instructions.

When I am working on my Résumé/Work Application, will clicking on the Save button reset the 30 minute time-out period?

Yes.

  • The 30 minute time-out period starts when you begin working on your Résumé/Work Application. When you click on the Save button, the 30 minute time-out period starts over. Save early, save often. We recommend saving each page as you complete it.

What is the advantage of using the My Favorite Job Searches function?

The Saved Search or My Favorite Job Search function saves your search criteria, not your search results. A Saved Search allows you to run the search at any time using the same search criteria to get the most current results. You can also have new jobs that match your search criteria emailed to you daily or weekly.

How do I stop getting emails about my job searches?

Please login on http://JobCenterOfWisconsin.com in the orange Secure Log In area.  There are two ways to stop receiving e-mails::

  1. If you no longer need to do job searches and want to delete any or all of them:
    • Click on Job Seeker Tools, then on Job Search.
    • Click on the Delete link for the saved searches you wish to delete.
  2. If you want to keep your saved searches for the future, and just stop receiving e-mails:
    • Click on Job Seeker Tools, then on My Favorite Job Searches.
    • Click on the Edit link and change the Email Frequency to Never. Click on the Save button.

I used to get emails about My Favorite Job Searches, but now I don't. What is wrong?

If you were receiving emails in the past and haven't received them for a few days or weeks, one of these explanations may be the reason:

  • Click on the Edit link and check to make sure your current email address is listed, and that it is formatted and spelled correctly. Correct the email address as needed, then click on the Save button.
  • Make sure either 'Daily' or 'Weekly' is selected for Email Frequency.
  • Your email inbox may be full.
  • Your email system may perceive emails about your Saved Searches as spam or junk. If your email program allows it, set it up to allow all emails from '@dwd.wisconsin.gov'.
  • There may not have been any new jobs in the last day or week that match your Saved Search criteria. To check, click on the 'Run Search' button. On the Job Search Results page, choose 1, 2, 3 or 7 days in the 'Listed Within' field. If the message states "No jobs match your criteria. Please try again." You will know that the reason you didn't receive any emails recently is because no new jobs match your Saved Search criteria.

Do I have to have an account (username and password) to search for jobs?

No. Anyone can search for jobs anonymously, without creating an account. If you want to use the Save Searches feature, you will be prompted to login, or create an account if you don't already have an account.

Why are jobs in cities outside my geographical search criteria listed on the Job Search Results page?

You may see cities listed that are not part of the geographical area you used in your search criteria. The reason is that the job has multiple openings in multiple locations, or is a work-from-home situation, or is a position that travels (for example, a cable installer or school photographer). When you click on the link to the job, more details about the situation are available

Map Search - why do I have to click through all of the Occupational Categories to see the jobs?

You don't.

When you are on this page, the high-level categories are listed on the left and all jobs in all the sub-categories can be viewed by clicking on the number for that high-level category. In the example below, if you want to see all Construction and Extraction Occupations for Milwaukee County, click on the number link ('8' in the example shown below) in the View Jobs column. The job orders will be displayed on the Job Search Results page.

However, if you would like to see the sub-categories, to narrow or focus your job search, click on the 'Construction and Extraction Occupations' link (see the example below). There are 5 jobs in one sub-category, 1 job in another sub-category, and 2 jobs in another sub-category. 5+1+2=8, assuring you that when you click on the high-level number (see example above), you are seeing all jobs and that you do not need to drill down or click on the sub-categories unless you want to.

To drill down further to see very specific sub-sets of jobs, clicking on the Occupational Category links. If a zero (0) is shown in the View Jobs column, there are no jobs listed on Job Center of Wisconsin for that Occupational Category in the county or counties you selected.

If you do not like the way the Occupational Categories are presented in the Map Search, try using the Keyword Search or the Advanced Search. You can use the Map Search to determine which county or counties you want to search in:

…and then move over to the Keyword or Advanced Search and select the county(ies) from the County menu.

Why isn't this job in the Occupational Category I think it should be in?

Every job opening is coded with an O*Net code http://www.onetcodeconnector.org/. Job openings placed directly onto JobCenterofWisconsin.com have the O*Net code assigned by the employer or Job Service staff, based on the job description, duties and responsibilities. Jobs we display from Job Central have the O*Net code assigned by the employer. The O*Net code determines which Occupation Category a job order will be placed in. Jobs are placed in one category only.

To see a variety of jobs within an occupational group, use the Occupation Category, but no keyword, as your Job Search criteria.

To focus your search more narrowly (for example, nursing jobs), use a keyword, but no Occupation Category, to search.

Use a variety of job search combinations to see what works best for you. Over time you may determine that one or two work better for you, returning the best matches for jobs you are interested in. If you find that certain search criteria work better for you, consider setting up a My Favorite Job Search. You can run the search whenever you want, and you can choose to have new jobs matching your search criteria emailed to you daily or weekly.

How can I cancel my account?

You can't delete your account (username and password), but your account will eventually purged through our normal processing cycle if you aren't using it. However, you can delete saved job searches and delete resumes you have on JobCenterOfWisconsin.com.

I don't want to be included in employers' Candidate Searches. How can I have my Match Profile excluded?

Please log into your account on Job Center of Wisconsin. Click on My Résumé on the Job Seeker Tools menu. If you have more than one resume, select the one you want to exclude, then click on the View/Update button. To go Step 6 - Finish/Activate. Change your answer to the question "Do you want Employers to match you to their jobs?" to "No" and click on the Save button. You will immediately be removed from Candidate Searches conducted by employers.

My Job Seeker Profile shows that employers have emailed me, but I haven't received their emails. Why?

If your Job Seeker Profile indicates that employers have emailed you, yet you have not received those emails, check to make sure your email address in Step 1 - Contact Information is current and correctly spelled.

Other reasons you may not be receiving emails from employers:

  • Your email inbox may be full.
  • Check your Junk or Spam email folder.
  • Your email system may perceive emails from employers via the Job Center of Wisconsin as spam or junk. If your email program allows it, set it up to allow all emails from '@dwd.wisconsin.gov'.

Why do I have to register to use the Job Center of Wisconsin site?

There are several benefits and reasons why registration is required.

  1. Your registration data will help our staff identify candidates for open jobs throughout Wisconsin. By knowing who the job seekers are, and what skills and qualifications they have, Job Center staff can use the information to contact employers in the area who are hiring.
  2. Certain groups of job seekers, such as Veterans, Dislocated Workers, people with disabilities, Migrant/Seasonal Farm Workers, etc., may be eligible for some additional or intensive services that they can receive at Wisconsin Job Centers.
  3. Job Center of Wisconsin is funded by federal money to provide employment and training services to Wisconsin citizens. We are required to provide statistics about services provided in order to continue receiving federal funding.

Reemployment Services (RES) Participants - how to return to your RES Survey to finish it, update it, or print it

You can return to your RES Survey to complete it, update it, or print it at any time by following these steps: