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Job Center of Wisconsin Help

General information

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and Reemployment Services (RES)

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Frequently Asked Questions (FAQs)


Job Seeker Help

Step-by-step written instructions

Job Seekers' Frequently Asked Questions (FAQs)

I forgot my password.

Please click the link to "Forgot your ID or password?" on the Job Center of Wisconsin home page.

If you did not provide an E-Mail address or do not remember the E-Mail address you provided, please call the IT Solutions Center at 1-888-513-5633 (outside the Madison area) or 267-9690 (local call in the Madison area) and press option 1, Monday through Friday 8 a.m. to 5 p.m., to request a password reset.

How do I change my password?

Please go to https://www.dwd.state.wi.us/accountmanagement/ and click on Password Management in the white box on the right side of the screen. Complete the fields, and then click on the Submit button.

Is my password case sensitive?

Yes. For example, disney123, DISNEY123 and Disney123 are all different passwords.

How do I update my email address associated with my User Name and Password?

Please go to https://www.dwd.state.wi.us/accountmanagement/ and click on Profile Management in the white box on the right side of the screen. Update the information, and then click on the Submit button.

What browsers work with the Job Center of Wisconsin website?

Job Center of Wisconsin is tested using Internet Explorer (IE) version 8 as well as the latest version of Mozilla Firefox. Job Center of Wisconsin may work with other versions of these browsers as well. The intention of the site is to work with any standards compliant browser.

If you are using another browser, we recommend that you use IE or Firefox, which are both free downloads.

When contacting the Job Center of Wisconsin Call Center, you may be asked for the name of the browser you are using, and the version. You may also be asked for the version of Windows you are using.

What browser are you using, and what version?

What version of Windows are you using?

Is JavaScript turned on?

Most of the browsers in the world have JavaScript turned on (probably 95%). It is rare that someone would have it turned off. If they did, they probably want it that way. The JobCenterofWisconsin.com website works best with browsers that have JavaScript turned on (you could say that it is optimized for this).

Here are some resources for turning JavaScript on/off for various browsers: http://enable-javascript.com/

Turn on pop-ups

Microsoft Internet Explorer

Mozilla Firefox

Google Chrome

Why do I get so many emails from Job Center of Wisconsin

There are many types of emails sent by the Job Center of Wisconsin (JCW). For example:

Please do not mark emails from Job Center of Wisconsin as spam or set up a filter to filter out JCW emails. If you do, you won’t receive any emails from Job Center of Wisconsin, including the ones you want to receive!

If you have Saved Job Searches that are sending you emails with new jobs that match your search criteria, you can edit the frequency with which you receive those emails.

  1. Click on Job Seeker Tools in the dark blue menu bar, and then on My Favorite Job Searches.
  2. Click on the Edit link for your saved search.
  3. You have the choice to receive emails daily, weekly, or never.
    • Choose how often you want to receive emails.
    • Click on the Save button to save the change.
  4. If you choose to never receive emails, your saved job search will still be available and you can check for new jobs at any time by clicking on the Run Search button.

Why We Need Your Social Security Number

Why do we need your Social Security Number?

We use the number to create a unique record for every individual that we serve, and the Social Security Number (SSN) ensures that uniqueness. It helps us to provide you with information and programs specific to your personal needs. Your SSN is kept confidential. The numbers you key do not show up on the screen. A limited number of State of Wisconsin security officers, with our highest security clearance, have the ability to see the numbers once you key them. No one working at a Wisconsin Job Center has access to your Social Security Number.

JobCenterofWisconsin.com will not display your SSN to employers, nor will it be shared with other entities unless required by law.

What if I refuse to give you my Social Security Number?

You can refuse to supply any or all information asked for on the registration screens. You are not legally required to provide any of this information to use Job Center of Wisconsin. However, if you do not supply sufficient information to create a username and password for yourself, your ability to use JobCenterofWisconsin.com will be limited. A username and password gives you easy access to your job seeking and career management activities.

Tracking of these services by a unique identifier (such as Social Security Number) is required by the US Department of Labor.

I entered my Résumé/Work Application, but it didn't save! What do I need to do?

The problem is occurring because certain fields must be completed before you can save your résumé/work application the first time.

When you are on the Job Seeker Profile and click on the Add or Copy button to begin a résumé/work application, you must complete four required fields before you can successfully save your Résumé/Work Application. Please do the following:

Review the Saving Your Résumé/Work Application document for detailed instructions.

When I am working on my Résumé/Work Application, will clicking on the Save button reset the 30 minute time-out period?

Yes.

What does it mean when a job listing says ‘This job no longer exists’?

Sometimes when customers click on a job listed by another job board (America’s Job Exchange, US.Jobs, Monster, CareerBuilder, etc.) a message that says ‘This job no longer exists’ is displayed.

This happens when the job is removed from the company's website or the other job board's website after Job Center of Wisconsin receives the nightly load of job listings from the other job board. Things will 'catch up' the next evening. For example:

Sometimes the 'This job no longer exists' message appears for several days in a row, or longer. When staff become aware of it, the job listing can be removed from Job Center of Wisconsin.

There is an email link at the bottom of the Job Search Results page you can use to report a ‘bad’ job listing.

What is the advantage of using the My Favorite Job Searches function?

The Saved Search or My Favorite Job Search function saves your search criteria, not your search results. A Saved Search allows you to run the search at any time using the same search criteria to get the most current results. You can also have new jobs that match your search criteria emailed to you daily or weekly.

How do I stop getting emails about my job searches?

Please login on http://JobCenterOfWisconsin.com in the orange Secure Log In area.  There are two ways to stop receiving e-mails::

  1. If you no longer need to do job searches and want to delete any or all of them:
    • Click on Job Seeker Tools, then on Job Search.
    • Click on the Delete link for the saved searches you wish to delete.
  2. If you want to keep your saved searches for the future, and just stop receiving e-mails:
    • Click on Job Seeker Tools, then on My Favorite Job Searches.
    • Click on the Edit link and change the Email Frequency to Never. Click on the Save button.

I used to get emails about My Favorite Job Searches, but now I don't. What is wrong?

If you were receiving emails in the past and haven't received them for a few days or weeks, one of these explanations may be the reason:

Why are jobs in cities outside my geographical search criteria listed on the Job Search Results page?

You may see cities listed that are not part of the geographical area you used in your search criteria. The reason is that the job has multiple openings in multiple locations, or is a work-from-home situation, or is a position that travels (for example, a cable installer or school photographer). When you click on the link to the job, more details about the situation are available

Map Search - why do I have to click through all of the Occupational Categories to see the jobs?

You don't.

When you are on this page, the high-level categories are listed on the left and all jobs in all the sub-categories can be viewed by clicking on the number for that high-level category. In the example below, if you want to see all Construction and Extraction Occupations for Milwaukee County, click on the number link ('8' in the example shown below) in the View Jobs column. The job orders will be displayed on the Job Search Results page.

However, if you would like to see the sub-categories, to narrow or focus your job search, click on the 'Construction and Extraction Occupations' link (see the example below). There are 5 jobs in one sub-category, 1 job in another sub-category, and 2 jobs in another sub-category. 5+1+2=8, assuring you that when you click on the high-level number (see example above), you are seeing all jobs and that you do not need to drill down or click on the sub-categories unless you want to.

To drill down further to see very specific sub-sets of jobs, clicking on the Occupational Category links. If a zero (0) is shown in the View Jobs column, there are no jobs listed on Job Center of Wisconsin for that Occupational Category in the county or counties you selected.

If you do not like the way the Occupational Categories are presented in the Map Search, try using the Keyword Search or the Advanced Search. You can use the Map Search to determine which county or counties you want to search in:

…and then move over to the Keyword or Advanced Search and select the county(ies) from the County menu.

Why isn't this job in the Occupational Category I think it should be in?

Every job opening is coded with an O*Net code http://www.onetcodeconnector.org/. Job openings placed directly onto JobCenterofWisconsin.com have the O*Net code assigned by the employer or Job Service staff, based on the job description, duties and responsibilities. Jobs we display from Job Central have the O*Net code assigned by the employer. The O*Net code determines which Occupation Category a job order will be placed in. Jobs are placed in one category only.

To see a variety of jobs within an occupational group, use the Occupation Category, but no keyword, as your Job Search criteria.

To focus your search more narrowly (for example, nursing jobs), use a keyword, but no Occupation Category, to search.

Use a variety of job search combinations to see what works best for you. Over time you may determine that one or two work better for you, returning the best matches for jobs you are interested in. If you find that certain search criteria work better for you, consider setting up a My Favorite Job Search. You can run the search whenever you want, and you can choose to have new jobs matching your search criteria emailed to you daily or weekly.

How can I cancel my account?

You can't delete your account (username and password), but your account will eventually purged through our normal processing cycle if you aren't using it. However, you can delete saved job searches and delete resumes you have on JobCenterOfWisconsin.com.

I don't want to be included in employers' Candidate Searches. How can I have my Match Profile excluded?

Please log into your account on Job Center of Wisconsin. Click on My Résumé on the Job Seeker Tools menu. If you have more than one resume, select the one you want to exclude, then click on the View/Update button. To go Step 6 - Finish/Activate. Change your answer to the question "Do you want Employers to match you to their jobs?" to "No" and click on the Save button. You will immediately be removed from Candidate Searches conducted by employers.

My Job Seeker Profile shows that employers have emailed me, but I haven't received their emails. Why?

If your Job Seeker Profile indicates that employers have emailed you, yet you have not received those emails, check to make sure your email address in Step 1 - Contact Information is current and correctly spelled.

Other reasons you may not be receiving emails from employers:

How do I delete my Résumé or Work Application?

How do I convert a Rich Text Format (.rtf) document to a Word document?

You cannot upload a Rich Text Format résumé in Step 6 of the Job Match Profile. However, you can convert an .rtf résumé to a Microsoft Word (.doc or .docx) résumé, which you can upload.

To convert an .rtf résumé to a Word résumé:

  1. Open your .rtf résumé using Microsoft Word.
  2. Click on File, and then on Save As …
  3. In the Save as file type: field, choose Word document. (You may need to scroll through the list to find it.)
  4. 4Click on the Save button.

You can now return to Step 6 of the Job Match Profile and upload your Word résumé.

Why do I have to register to use the Job Center of Wisconsin site?

There are several benefits and reasons why registration is required.

  1. Your registration data will help our staff identify candidates for open jobs throughout Wisconsin. By knowing who the job seekers are, and what skills and qualifications they have, Job Center staff can use the information to contact employers in the area who are hiring.
  2. Certain groups of job seekers, such as Veterans, Dislocated Workers, people with disabilities, Migrant/Seasonal Farm Workers, etc., may be eligible for some additional or intensive services that they can receive at Wisconsin Job Centers.
  3. Job Center of Wisconsin is funded by federal money to provide employment and training services to Wisconsin citizens. We are required to provide statistics about services provided in order to continue receiving federal funding.

Employer Help

Step-by-step written instructions

Other Resources

Slide shows and videos

Employers' Frequently Asked Questions (FAQs)

What browsers work with the Job Center of Wisconsin website?

Job Center of Wisconsin is tested using Internet Explorer (IE) version 8 as well as the latest version of Mozilla Firefox. Job Center of Wisconsin may work with other versions of these browsers as well. The intention of the site is to work with any standards compliant browser.

If you are using another browser, we recommend that you use IE or Firefox, which are both free downloads.

When contacting the Job Center of Wisconsin Call Center, you may be asked for the name of the browser you are using, and the version. You may also be asked for the version of Windows you are using.

What browser are you using, and what version?

What version of Windows are you using?

Is JavaScript turned on?

Most of the browsers in the world have JavaScript turned on (probably 95%). It is rare that someone would have it turned off. If they did, they probably want it that way. The JobCenterofWisconsin.com website works best with browsers that have JavaScript turned on (you could say that it is optimized for this).

Here are some resources for turning JavaScript on/off for various browsers: http://enable-javascript.com/

Turn on pop-ups

Microsoft Internet Explorer

Mozilla Firefox

Google Chrome

When I login with my User Name and Password, it takes me to the Job Search instead Employer Tools. Why?

This is happening because either mis-keyed your User Name or Password or both twice when you attempted to login. After two wrong attempts, the system takes you to the Job Search feature.

To recover your password click on the "Forget your account information?" link at https://www.dwd.state.wi.us/accountmanagement/. If you did not provide an E-Mail address, or do not remember the E-Mail address you provided, please call the IT Solutions Center at 608-266-7252, Monday through Friday, 8 a.m. to 5 p.m., to request a password reset.

If you wish to call a toll-free number to reach the IT Solutions Center, please call 1-888-258-9966.

I forgot my password.

Please click the link to "Forget your account information?" https://www.dwd.state.wi.us/accountmanagement/ on the DWD/Wisconsin Logon Account home page. If you did not provide an E-Mail address or do not remember the E-Mail address you provided, please call the IT Solutions Center at 608-266-7252, Monday through Friday 8 a.m. to 5 p.m., to request a password reset.

If you wish to call a toll-free number to reach the IT Solutions Center, please call 1-888-258-9966.

How do I change my password?

Please go to https://www.dwd.state.wi.us/accountmanagement/ and click on Password Management in the white box on the right side of the screen. Complete the fields, and then click on the Submit button.

Is my password case sensitive?

Yes. For example, disney123, DISNEY123 and Disney123 are all different passwords.

How do I update my email address associated with my User Name and Password?

Please go to https://www.dwd.state.wi.us/accountmanagement/ and click on Profile Management in the white box on the right side of the screen. Update the information, and then click on the Submit button.

How do I register?

Registration is a one-time process. Click on My Job Orders on the Employer Tools menu (located in the dark blue menu bar). Click on 'Set up an account' in the orange 'Secure Log In' area. Please allow 3-5 minutes to complete the steps, which includes creating a User Name and Password and providing some information about your company. Job Center of Wisconsin Call Center staff will call you to complete the process. You will then be able to enter, manage, update and remove job orders, and search our resume database for candidate profiles.

Does each person at my company who works with job orders need to register?

Yes.

Who decides which Occupation Category my job opening is placed in?

Every job opening is coded with an O*Net code http://www.onetcodeconnector.org/. Job openings placed directly onto JobCenterofWisconsin.com have the O*Net code assigned by the employer or Job Service staff, based on the job description, duties and responsibilities. Jobs displayed from Job Central have the O*Net code assigned by the employer. The O*Net code determines which Occupation Category a job order will be placed in. Jobs are placed in one category only.

How do I remove/close a job order?

On the Job Order Summary page, in the 'Open' section, click on the job order number that you want to remove/close. Click on the Remove Job Order button. A message will pop up asking you to confirm that you want to remove the job order.

How do I reopen a job order?

On the Job Order Summary page, in the 'Closed, May Reopen' section, click on the job order number that you want to reopen. Click on the Reopen Job Order button. A message will pop up asking you to confirm that you want to reopen the job order.

Can I copy an old job order?

Yes! It is a much faster way to get your job openings posted. Use either of these paths to copy a job order:

  1. From Employer Tools go to My Job Orders, and then click on Copy a Job Order. Search for job orders. The Job Order Summary will be displayed. Click on the job order number for the old job order you want to copy. A copy of the old job order will be displayed. Most fields will be pre-filled with data from the old job order. Simply review and update the information and save as usual.
  2. If you are working with or viewing a job order you want to copy, click on the Copy button (located at the top and bottom of the job order). A copy of the job order will be displayed. Most fields will be pre-filled with data from the old job order. Simply review and update the information and save as usual.

Can I hide my company's name, address and contact information on a job order?

Yes. There are reasons why a company does not want to be identified on a job order. On the Details tab of the job order, the first question in the Application Instructions section asks "Do you want your company's name, address and telephone number (as shown on #1 Company Info tab) to appear on the job order?" The default answer is 'yes', but it can be changed to 'no'.

Can I add a link on my company's website that displays the job orders we have on Job Center of Wisconsin?

Yes, and it is easy to do! Create a customized link to your company's open job orders by clicking on Employer Tools, then on My Job Orders, and then on Link to Your Jobs.

How do I update or change my company's information or sites?

From Employer Tools go to My Company Information, and then click on Manage Company Information. A list of sites for your company is listed. Click on the link for any site to view the information we have on record. Any information in a white text field can be updated by you. Some information, such as the company's Legal Name, Trade Name, Unemployment Insurance root number, and Federal Employer Identification Number can only be updated by staff. To report changes that staff must handle, please contact a customer service representative by calling toll-free 1-888-258-9966 or send an email to the WI Job Orders mailbox.

Update your contact record

If you were directed here because your name, title and/or email address are incorrect in our records:

How do I add a Contact person?

From Employer Tools go to My Company Information, and then click on Manage Company Contacts. The Contact List for your company is listed. To add a contact, click on the Add Contact button in the lower right corner of the screen. A blank Contact record will be displayed. Fill in the form and click on the Save button. The contact person will be added to your company's Contact List.

How do I delete a Contact person?

Only a customer service representative can delete contacts. Please contact a customer service representative by calling toll-free 1-888-258-9966 or send an email to the WI Job Orders mailbox.

I registered, but no one has called to let me know my registration has been approved.

You may not have fully completed your registration. To check:

I registered, but when I try to login I keep getting a message that says "Your Request for Registration is Pending."

Requests are handled in the order received, usually within 2 work days.

When I click on the Preview E-mail button in the Find a Worker feature, I don't see anything. How do I send my email?

You need to change your computer settings to allow pop-ups, or allow pop-ups from our sites.

Do you track which candidates I emailed?

The only thing Job Center of Wisconsin tracks is when a message is sent from the Candidate Search E-mail function. Information about the email that is stored includes the employer contact number, the customer résumé number, and the date. That information is tracked so Job Center of Wisconsin can display the last date and time the employer emailed the candidate (information is displayed on the Candidate Search Results grid).

By design (for privacy reasons), Job Center of Wisconsin does NOT store any further details (for example, the Subject or the message text) about the emails employers send.

How do I know if I have already emailed a candidate?

Each candidate is assigned a unique identifying number listed in the Preview column of the Search Results. If you have previously emailed this candidate, the date and time you last e-mailed the candidate will be shown in the Last Date Emailed column.

Why don't you include the names of the companies the candidate has worked for?

For privacy and security reasons, the Candidate Profile displays information about the candidate without disclosing personally identifiable information.

Dial-up User Tips

JobCenterofWisconsin.com was designed to minimize bandwidth while still providing a pleasing experience to all users. Dial-up users may try the following tips to increase speed:

On the Internet Explorer 6 'Tools' menu, click 'Internet Options'. The Internet Options box should open to the 'General' tab. In the 'Temporary Internet Files' section, click the 'Delete Files' button. This will delete all the files that are currently stored in your cache. Click 'OK', and then click 'OK' again.

Additionally, Wisconsin’s Job Centers and public libraries usually have faster connectivity than dial-up. Job seekers or employers may access JobCenterofWisconsin.com from these locations as well.


Contact information

Call a customer service representative

To get help, ask a question, or find your nearest Job Center, call us toll-free at 1-888-258-9966.

Contact us by email

Contact Wisconsin Job Centers at JobCenterofWisconsin@dwd.wisconsin.gov.

Providing your name, phone number and email address are optional, but very helpful if we need to contact you regarding your question. Please provide your location so we can forward your message to the local Job Center, if appropriate. Your questions will usually be answered within two business days.

Locate local offices

To find the address and telephone number of local Wisconsin Job Centers:

Password Recovery

To recover your password click on the "Forget your account information?" link at https://www.dwd.state.wi.us/accountmanagement/. If you did not provide an E-Mail address, or do not remember the E-Mail address you provided, please call the IT Solutions Center at 608-266-7252, Monday through Friday, 8 a.m. to 5 p.m., to request a password reset.

If you wish to call a toll-free number to reach the IT Solutions Center, please call 1-888-258-9966.

Registration Help

If you are having problems registering to use Job Center of Wisconsin, please call DET Security at 608-267-9690 or toll-free at 1-888-513-5633, during business hours, Monday through Friday.

Place a job opening

Job Center of Wisconsin is a self-service, online system for employers to place job openings for job seekers to view. Employers without internet access may fax their job openings toll-free to 888-720-5627.

To contact a customer service representative about your job opening, call 1-888-258-9966 or send an email to WIJobOrders@dwd.wisconsin.gov

Call DWD for help

Call Us For Help is an online publication listing contact information by topic for all Department of Workforce Development services.

File a complaint

Every Job Center has a Complaint Coordinator to assist you with any complaints related to Job Center services, Job Center of Wisconsin, or employers using Job Center services. Contact your local Job Center to file a complaint or email us at jobcenterofwisconsin@dwd.wisconsin.gov.

Staff Help

Job Center of Wisconsin Resources for Staff